The leader in online solutions and dental front office training!  

Virtual Training

We’re changing the way you train, the way it looks, and how you access it.


Made by a Real Office Manager for real dental offices


Learn How To Offer The Best Dental Customer Service From Dentistry’s #1 Front Office Authority

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Training Categories:

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Keyboard-Icon-v1_Virtual Dental Front Office Training


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Treatment Coordinator

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Financial Coordinator

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Office Manager

What We Offer

Give your team the training they need in a way that makes the most sense for a busy dental practice.

Patient Retention

We focus on customer service because it is what matters. When you provide superior dental customer service, everything falls into place.


Real Life Examples

Our training videos are often presented as a two-way conversation or role-played scenario to keep the training fun and engaging.

Video Training

With hundreds of videos solving everything from cancellations and no-shows to asking the patient to pay.


Online Training 24/7

For one price, you can train your entire team whenever and wherever your staff learns best, desktop, phone, or tablet.

Front Office Resource

We are the leader in dental front office solutions. Train your entire team for one price with no upsell.

Webinars with Laura

Once a month (or more), join us Live with Laura and ask practice specific questions on various topics.

Business Documents

Our document library houses all the forms, checklists, and policies you’ll need to run a productive and highly effective practice.

Rock Star Support

You are never alone, our team is available by email, phone, and live chat to assist and answer questions. We are here for you.

Manager Reporting

From email alerts to a reporting dashboard we keep you informed about how your staff is progressing in the training and any areas you should revisit.

Watch A Free Training Course Below

How Does It Work?

A lot of training platforms charge per course or per team member, not at Front Office Rocks. We provide dental customer service training for your entire team at one price and with zero contracts.

[et_pb_vertical_timeline line_color=”#241773″ _builder_version=”3.0.98″ headings_font=”Lato||||” headings_font_size=”20px”][et_pb_vertical_timeline_item title=”STEP #1 Choose Your Plan” use_read_more=”off” font_icon=”%%242%%” circle_color=”#ffffff” animation=”off” _builder_version=”3.0.47″ text_font=”||||” headings_font=”Lato||||”]Unlimited access for your entire team with no contracts. Choose month-to-month or save $300 on an annual subscription.[/et_pb_vertical_timeline_item][et_pb_vertical_timeline_item title=”STEP #2 Create Staff Accounts ” use_read_more=”off” font_icon=”%%259%%” circle_color=”#ffffff” animation=”off” _builder_version=”3.0.47″ text_font=”||||” headings_font=”Lato||||”]Give each employee their own login to begin training.[/et_pb_vertical_timeline_item][et_pb_vertical_timeline_item title=”STEP #3 Start Training” use_read_more=”off” font_icon=”%%107%%” circle_color=”#ffffff” animation=”off” _builder_version=”3.0.47″ text_font=”||||” headings_font=”Lato||||”]Introduce your team to Front Office Rocks and create a plan for adding training into your schedule.[/et_pb_vertical_timeline_item][et_pb_vertical_timeline_item title=”STEP #4 One hour per week” use_read_more=”off” font_icon=”%%167%%” circle_color=”#ffffff” animation=”off” _builder_version=”3.0.47″ text_font=”||||” headings_font=”Lato||||”]Train your team in just one hour per week, and you’ll start improving your practice from day one.[/et_pb_vertical_timeline_item][/et_pb_vertical_timeline]
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Latest From Laura

Onboard Your New Employee Like a Rockstar

Onboard Your New Employee Like a Rockstar

Turnover in the dental industry is huge, and most dentists or office managers dread the thought of having to hire yet again. The hiring process is a burden for so many reasons—increasing your already heavy workload with doing interviews and reviewing resumes…

read more

What we solve with training

Real Challenges Of Managing a Dental Practice


Lost Revenue

Staff Communication

There’s one big issue dividing the front office team and the clinical team. It usually comes to one single word – scheduling.

  • Missed New Patient Calls   63% 63%

Cancellations & No Shows

Cancellation is a negative word that brings the whole team down. Most cancellations are actually avoidable if your team knows the right tips when communicating with patients.

  • Cancellations and No Shows 25% 25%


Patients have a very limited understanding of their dental insurance and what it covers. Learn how to always give a version of “Yes!” and stop letting insurance drive your practice.

  • Staff Turnover 15% 15%

Still have questions? Contact Us!

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©2012 – 2017 Front Office Rocks. San Diego, CA

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Receptionist Track Dental Assistant  Track
Scheduling Coordinator Track Dental Hygienist Track
Financial Coordinator Track Doctor Customer Service Track
Treatment Coordinator Track Team Training Track
Office Manager Track  


Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you! 

Coming April 2020 

Monthly Membership

$224 /month

Monthly Membership

$224 /month

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call. 

800 914 3595

Send us a message


We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center



We’re here to help your team overcome obstacles and find ways to improve!  
Search for an answer or submit a new question to Laura.