Question: How does one handle patient refunds?
ANSWER: Patient refunds are either done because the patient over paid for treatment or the treatment did not get done or get done to satisfaction of the patient. Either way, it is important that the money is refunded to the patient in a timely manner so the patient does not get upset or upset even more if there is a delay.[mepr-show if=”loggedout”][/mepr-show] [mepr-active memberships=”629,630,37388,37393,37672,37676,37670,37668,37674,37676,44674″ ifallowed=”show” unauth=”message” unauth_message=”Answer hidden, please login or purchase a membership to view.”]If possible, cutting the patient a check is the best way to do it, because if you run the refund on the credit card, your office will have to pay the credit card charges to process it. If the patients paid initially on credit card, then that means your office paid twice.
To learn more about handling patient accounts and refunds in your dental practice, watch these training videos!
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