What’s the best way to handle patient no-shows?

Question: What's the best way to handle patient no-shows?

ANSWER: The office needs to be in control of their schedule and not fill it with flakey patients, so the best way to handle no shows is to get the patient’s commitment of the importance to show up, their agreement that they won’t not show up again without notice and charge a deposit to reschedule if it makes sense.[mepr-show if=”loggedout”]Members only resources[/mepr-show] [mepr-active memberships=”629,630,37388,37393,37672,37676,37670,37668,37674,37676,44674″ ifallowed=”show” unauth=”message” unauth_message=”Answer hidden, please login or purchase a membership to view.”]If the patient no shows again, then the office needs to decide how many times someone is allowed to do that until they can no longer pre-book appointments in their office or maybe continue to come to the office. The dental office can decide who can schedule with them and if they continue to not show up, then stop appointing them.[/mepr-active]

To learn more, watch our training video about shaking the flakes in your dental practice, then check out the following Scheduling Coordinator training video module!

[wpcourse course=”2″ module=”3″ module_desc=”true” /]

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

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Visit the first track "Getting Started" 

Receptionist Track Dental Assistant  Track
Scheduling Coordinator Track Dental Hygienist Track
Financial Coordinator Track Doctor Customer Service Track
Treatment Coordinator Track Team Training Track
Office Manager Track  

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you! 

Coming April 2020 


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