Ask Laura

From insurance to reactivating patients, we know obstacles pop-up, whatever you need we’ll help you find the answer.

Ask Laura Dental Office Q&A

What’s the best way to handle patient no-shows?

What's the best way to handle patient no-shows? ANSWER: The office needs to be in control of their schedule and not fill it with flakey patients, so the best way to handle no shows is to get the patient’s commitment of the importance to show up, their agreement that they won’t not show up again without notice and charge a deposit to reschedule if it makes sense.

Ask Laura Dental Office Q&A

Do you have advice for a front office team managing calls for a private practice and dental school?

Do you have any advice for this front office team managing incoming phone calls for a private practice and dental school? So it's a dental school but there is a private practice located inside the dental school. Inside the dental school, is the doctors that come through the private practice section of the of the school, essentially is full time doctors that are teachers there.

Ask Laura Dental Office Q&A

How should this busy dental practice handle their quirky scheduling situation?

The dental office has kind of a quirky situation with scheduling. They have like a doctor that comes in in the morning and then a doctor in the afternoon. So they don't they have a typical 8 hour, they have an eight hour day, but it's not necessarily one Doctor all day long. There are four hygienist, they run two main production columns, and then they run a column of new patient and emergencies typically running seven chairs. They always schedule a new patient at 8:00, 10:00 and 1:00 and struggling with trying to get the Doctor in for the new patient exam and creating that five star service for that first appointment with a new patient.

Submit Your Question to Laura

We’re here to help your team overcome obstacles and find ways to improve!
Search for an answer below or submit a new question to Laura.

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Receptionist Track Dental Assistant  Track
Scheduling Coordinator Track Dental Hygienist Track
Financial Coordinator Track Doctor Customer Service Track
Treatment Coordinator Track Team Training Track
Office Manager Track  


Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you! 

Coming April 2020 

Monthly Membership

$224 /month

Monthly Membership

$224 /month

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call. 

800 914 3595

Send us a message


We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center



We’re here to help your team overcome obstacles and find ways to improve!  
Search for an answer or submit a new question to Laura.

%d bloggers like this: