New Patient Appointment

Welcome to New Patient Appointments. During this course, you will take your proficiency in patient handling directly to the actual new patient appointment. As this is the first in-person glimpse the patient has into your day to day operations and how your office functions as a team, new patient appointments are your opportunity to represent the practice with professionalism and competency. The interaction you have with a new patient will determine whether the patient returns. This portion of your dental receptionist virtual training will direct you through the steps of a new patient appointment and how to approach each successfully. Front Office Rocks recommendsthat you complete Make a Good First Impression and New Patient Visit first. Then, follow with Entering New Patient Information, New Patient Information – How to be Efficient and Picking the Right Insurance for a New Patient to acquire the skills that ensure your new patient has been entered into your system accurately. After completion of this series, your office will be prepared to best serve the needs of your new patient.

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Receptionist Track Dental Assistant  Track
Scheduling Coordinator Track Dental Hygienist Track
Financial Coordinator Track Doctor Customer Service Track
Treatment Coordinator Track Team Training Track
Office Manager Track  


Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you! 

Coming April 2020 

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call. 

800 914 3595

Send us a message


We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center


We’re here to help your team overcome obstacles and find ways to improve! 
Search for an answer or submit a new question to Laura.