Reception Organization and Management

Estimated Time: 2 hours

During this receptionist training course, you will learn the purpose of your role and how reception organization and management allows you to present yourself and represent the front desk in the most effective way. Dental front desk training is the most useful tool in your training because our on-demand videos will walk you through each phase of your position, including handling walk-in patients, salespeople and privacy laws (HIPAA). A dental office is a busy place and you will experience phones ringing, anyone walking in the door at any time, and a variety of issues that will evolve from day to day. This course will prepare you to handle, with professionalism and ease, whatever comes your way. Front Office Rocks recommends that you complete the Purpose of Reception and Bad Etiquette training videos first, followed by Introduction to HIPAA, Handling Walk-In Patients and Handling Walk-In Salespeople. By the conclusion of this category, you will feel ready to tackle anything that happens at your front desk.

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Receptionist Track Dental Assistant  Track
Scheduling Coordinator Track Dental Hygienist Track
Financial Coordinator Track Doctor Customer Service Track
Treatment Coordinator Track Team Training Track
Office Manager Track  


Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you! 

Coming April 2020 

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call. 

800 914 3595

Send us a message


We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center


We’re here to help your team overcome obstacles and find ways to improve! 
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