Telephone Skills & Etiquette

Welcome to Telephone Skills and Etiquette. During this course, you will learn professional techniques for managing the front desk phone and phone calls. This phase of your online dental receptionist training will take you through required telephone skills and various types of patient calls, including patients asking for x-rays and dental emergencies. The phone at the front desk is the dental office’s life line. This course will prepare you to handle, with expertise and efficiency, whatever calls come into your office on a daily basis. Front Office Rocks recommends that you complete the Phone Training, How to Take a Good Message and Excellent Telephone Skills training videos first to establish a solid foundation in your telephone training. Next, follow with Lunches and Phone Coverage, Dental Emergencies, and Patients Asking for X-Rays to learn how to handle various call situations. When you have completed this category, you will feel confident and ready to answer your patient calls.

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Receptionist Track Dental Assistant  Track
Scheduling Coordinator Track Dental Hygienist Track
Financial Coordinator Track Doctor Customer Service Track
Treatment Coordinator Track Team Training Track
Office Manager Track  


Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you! 

Coming April 2020 

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call. 

800 914 3595

Send us a message


We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center


We’re here to help your team overcome obstacles and find ways to improve! 
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