FFS Customer Service Podcast with Laura Hatch

Listen in on Laura’s recent interview

with Drew Burns on The FFS Dentist Podcast to learn more about providing exceptional customer service and the ultimate patient experience at your fee for service dental practice.

Episode 30: FFS Customer Service with Laura Hatch

by The FFS Dentist Podcast


My name is Drew Burns

and I am a part of a small group of dentists that believe something crazy. We believe that the standard of care is just not good enough, we demand the best of ourselves and for our patients. We believe that the best way, No, the only way to practice dentistry is on our own terms.


If you asked the dental consultants or the corporate CEO’s, they would tell you that what we are doing is not smart, that fee for service dentistry is dead and the golden age of dentistry is over. While others focus on profit first, we focus on the patient first, yet, our offices are some of the most profitable in the entire country because we invest in ourselves and we are doing things right!

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Receptionist Track Dental Assistant  Track
Scheduling Coordinator Track Dental Hygienist Track
Financial Coordinator Track Doctor Customer Service Track
Treatment Coordinator Track Team Training Track
Office Manager Track  


Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you! 

Coming April 2020 

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call. 

800 914 3595

Send us a message


We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center


We’re here to help your team overcome obstacles and find ways to improve! 
Search for an answer or submit a new question to Laura.

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