Module 4 Patient Control  
Welcome to Patient Control. Patient Control is the fourth video series in the Office Manager course and in this series we identify successful patient control methods, including how to run a morning huddle and morning schedule review. In order to provide the ultimate customer service experience in your office to your patients, you must be organized, able to multitask and plan ahead. In this video series, we walk through the planning process and how to prepare for your patients and the day ahead while we address specific patient driven policies, such as cancellations, insurance renewals, and scheduling. Front Office Rocks recommends that you begin this series by completing Morning Huddle and Morning Schedule Review first to learn how to get the day started in the right way. Next, complete Handling Patient Complaints, Cancellation Policy, Insurance Renewal, and Scheduling Policies to look closer at specific patient and policy needs in the practice.
Unit 1 Morning Huddle
Unit 2 Patient Control Morning Schedule Review
Unit 3 Handling Patient Complaints
Unit 4 Cancellation Policy
Unit 5 Insurance Renewal
Unit 6 Scheduling Policies

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