Module 3 Customer Service  
Welcome to The Importance of Great Customer Service. This is the third of the six courses in your dental front office training series for the role Receptionist. This course focuses on your customer service skills in seven key areas of communication at the front desk. Effective communication is vital to your success in customer service and managing the day-to-day patient operations in your office. The videos in this series focus on the details surrounding a patient visit, such as waiting, late or disgruntled patients, as well as handing off patients and asking for referrals. Front Office Rocks recommends that you complete the Conversations with Patients, Waiting, and Handling Late Patients videos first to familiarize yourself with best-known methods of patient communication and customer service. Next, you can move on to How to Handle a Disgruntled Patient, How to Hand Off Clients, and Effectively Handling the Check Out Process to increase your proficiency in the more specific situations that you may encounter. Finally, complete Asking for Referrals to get acquainted with the skills needed to help the practice grow.
Unit 1 Conversations with Patients
Unit 2 Waiting
Unit 3 Handling Late Patients
Unit 4 How to Handle a Disgruntled Patient
Unit 5 How to Hand Off Clients
Unit 6 Efficiently Handling the Check Out Process
Unit 7 Asking for Referrals

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Receptionist Track Dental Assistant  Track
Scheduling Coordinator Track Dental Hygienist Track
Financial Coordinator Track Doctor Customer Service Track
Treatment Coordinator Track Team Training Track
Office Manager Track  


Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you! 

Coming April 2020 

Monthly Membership

$224 /month

Monthly Membership

$224 /month

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call. 

800 914 3595

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We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center



We’re here to help your team overcome obstacles and find ways to improve!  
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