Podcast: Nobody Told Me That! with Teresa Duncan and Laura Hatch

Laura was recently featured on this episode of Teresa Duncan’s podcast, Nobody Told me That!, and we want to be sure you don’t miss it!

In this podcast episode, Teresa and Laura focus on how to know what makes the ideal candidate, team building, and other resources to help the Doctor to understand what the front office is doing.

Episode 31: Nobody Told Me That! with Teresa Duncan and Laura Hatch

We are back for another episode of Nobody Told Me That! I am your host Teresa Duncan, I’m super super super excited I have a real like in the, in the flash rock star here with us, and I call her a rock star because she has this company called Front Office Rocks and she really has just, I mean a couple years ago we knew who Laura Hatch was, but boy did she just burst out of the scene and she’s everywhere. So I am so pleased to have my friend, my colleague, fellow consultant, we’ll actually not much consultant but fellow speaker for sure, Laura Hatch with me. Hi Laura.

Hey Teresa, Thanks for having me. I’m so excited. This has been on my bucket list I’m glad we finally got a chance to talk.

Yes, I’m excited and you know just for the people who are listening I kind of backtracked when I said consultant because you and I are of the same mind where we love the speaking, we love the interaction, writing, video, all that stuff but when it comes to consulting we both kind of just said pump the brakes right.

Yeah, that’s definitely one of my things when I was looking to try to help offices and see what I could do, one of the things I said right away as I’m not a consultant, that’s just not in my blood and it’s not what I love, I love training and speaking and talking about stuff so I kind of held off on that from the beginning. I’m glad I did because there’s so many amazing consultants, but we need, we need help in other areas…

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Receptionist Track Dental Assistant  Track
Scheduling Coordinator Track Dental Hygienist Track
Financial Coordinator Track Doctor Customer Service Track
Treatment Coordinator Track Team Training Track
Office Manager Track  


Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you! 

Coming April 2020 

Monthly Membership

$224 /month

Monthly Membership

$224 /month

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call. 

800 914 3595

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We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center



We’re here to help your team overcome obstacles and find ways to improve!  
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